Export Tickets

Hemanth_L

Hi Team,

I noticed that while the deletion log can be exported as a CSV, there doesn’t appear to be an option to export tickets directly. Could you please let me know if there’s a way to export the tickets, or how this functionality can be enabled?

Thanks in advance!

lsw-fabian

Hi Hemanth_L,

you are right, exporting tickets or worklogs is not possible atm. Exporting / Importing tickets via CSV isn't trivial and it's hard to find a standard.

It is already on our own whishlist, but will not be implemented in the upcoming release; unless someone does sponsor this feature.

In the meantime, this is a perfect option to build a app upon the ticket application to offer a CSV export in the format you need. You could do this in a really short timeframe (maybe 1 - 2h if you are familiar with the builder)

Hemanth_L

Hi lsw-fabian

Thanks for the quick response and clarification.

Totally understand the complexity around standardizing ticket/worklog export formats. It’s good to know that it's already on your wishlist, and I appreciate the transparency regarding the roadmap.

I’ll explore the option of building a small app on top of the ticket application to handle the CSV export as suggested. Since the estimated effort is minimal, this seems like a practical interim solution.