Service Report

allanregistos

I have read the help information of Service Report within the REI3 application.
Is there any other document pertaining to this? I think Service Report has something to do with workflow or approval?

I need something like this:
(I already have the teams, context and the ticket template created)
Accounting creates a ticket with a specific template.
This template will trigger to automatically forward the ticket/issue to the Department head which I assigned as the team leader of the team.
Then the department head will reject or approve, if approved, it will be forwarded to the MIS Team for implementation, otherwise the issue is in pending mode if rejected.
Was the service report can achieve this or the ticket feature can fulfill this workflow alone.
Thank you...

lsw-fabian

Hi @allanregistos,
Currently there are no more documents about service reports.

A service report is used, after the ticket is finished - so that the requestor (or another person) has to review the accomplished work and sign it( if everything is ok). After finished the requestor will receive an individual protocol.

So it will not fit your case - but we are working on a workflow application that will work with other tools, such as tickets. With this tool you would be able to achive your case. I don't know when its ready, but most of the work is already done :)