How to set a custom "from name" for emails sent out from the ticket app

CDZTM

Hi, I've been reading the documentation and looking over all the settings' pages but I can't seem to find the correct setting.

As it's currently set, when an agent replies to a ticket through Rei3 as an email, the receiver's email client doesn't show a "from name", only the email address it was sent from (e.g. "helpdesk@mycompany.com"). I would like to set it to a specific name for easier readability for end users (e.g. "Helpdesk Team").

This is an example from a competitors product:

But when sent through Rei3, "Helpdesk Team" gets replaced with the actual email address.

Is it possible to set?

Thanks for any help.

gabriel

Hello and welcome to the forum 🙂

We do not have a separate configuration option, but you can define this via the send address field in the mail configuration, such as:

The format is always: "Display name" <email@host.domain>

CDZTM

Thanks for the welcome and a quick reply.

Your solution worked. It might be my lack of knowledge but I didn't know this formatting can be used in the "Send address" field. It might be helpful to add this to the documentation or add it to the current explanation right of the field in the form itself.

gabriel

That´s a good idea. We´ll add a note to the user interface.