Being logged out

Zanders

I log in form my computer, laptop and phone and when I do I always seem to get kicked from the other session and am logged out, why is this?

gabriel

Auto-logout is not a feature as far as I know.

Could it be that you are logged out due to a proxy (eg. client timeout)? Or does it immediately happen when you create a new session on a new device?

Zanders

gabriel only when I log in form another device, I resolved the proxy issue (I’ll make an article about that actually for future users)

gabriel

Thank you for taking the time to prepare a post.

To start troubleshooting your issue, I would need more details.

What is your infrastructure?
What versions of r3 are you running?
Do you connect to r3 via VPN?
Do you have REI3 Professional?
What browsers are involved (mobile / pc)?

Zanders

1) Running on a Ubuntu 22.04 server fully updated, all recommended dependencies installed.
1) database running on its own server with full access etc to the server.

2)Platform version 3.10.1.5753
Version state Current

3) Connect through a proxy, but no vpn its open to the internet.

4) No I dont have professional.

5) Safari on MacOS and IOS.

gabriel

Sry for the late reply - I have limited screen time during eastern.

Thank you for the details. To your points / to continue troubleshooting:

3.10.1 is not current since 3rd of April, though I don´t think there is a fix in 3.10.2 that would address your issue.
Can we try to replicate the issue without the proxy in between? If your system is running locally, you could try to access it via both desktop & mobile devices in the local network directly.
How exactly does the logout look? Are you logged out and then immediately logged back in? (this would be the default, if r3 looses data connection to the server). Or are you logged out and need to re-enter your credentials?

stephenmoore33

I too access this application remotely via CloudFlare Tunnels.

The frequent sign-outs causes loss of data, making this platform almost totally unusable for my use case.

I hope this is resolved soon, as it seems like a quite powerful application, otherwise.

thank you,
stephenmoore33

gabriel

stephenmoore33
Hello and welcome to the forum :)

Of course, it would be better if r3 could deal with connectivity loss seemlessly.

But it´s important to understand that if r3 looses connection, there is something going wrong. Even if you´re out in the field and have no data connection whatsoever, r3 does not immediately sign you out. Websockets, the technology we rely on, can handle quite a bit of interruption without issue.

Frequent sign-outs are most often a sign of badly configured services. r3 is not a website but a web application with different needs. Most proxies / proxy services however are configured for PHP based websites and they cut off open connections after a short timeout or restrict request header lengths. Both are poison for a complex web application like r3.

Please have a look at how CloudFlare Tunnels deals with websocket connections. If you disable timeouts for websockets (or at least increase them to a workday), r3 should not experience sign-outs.