Customers Application - No Email Messages in Inbox

stellarpower

Hi,

Having a bit of a hard time understanding the inbox is managed in the customers app.

I have set up the SMTP server settings, and if I view the Email form from the Settings menu, then I see my messages successfully:

However, when I go to the inbox form in the application itself, nothing appeara:

Am I missing something here? Is i t applying some sort of filter, do I need to specify something so that messages get routed into the shared inbox?

Thanks!

gabriel

stellarpower
Hello and welcome to the forum 🙂

I´ve checked and the "Inbox" form shows all emails that were sent to your user - e. g. the email address associated with your current user is included in either TO or CC of any given email.

Are these messages not shown or are you expecting other types of messages being shown in this form?

stellarpower

Ah! Okay, thanks for the reply.

I was expecting it to show the same as the (only) IMAP account I set up in the system settings.

We have a shared marketing address, so I wanted to use the application as a way of managing CRM, with the workflow primarily starting from incoming messages to that address - no matter the user, i.e. a shared inbox.

Looks like I can change the account settings in the mail_incoming backend function to use a shared account(?) Will try this when I next get time to look back again properly.

Thanks!

gabriel

A couple of things:

The REI3 Customers app is not designed to work like this (eg. sharing a mailbox between people). You can build an app like this with r3, but it would be easier to do this from scratch, compared to converting the existing app and its business logic.
You should not make changes to apps directly. You can extend apps safely, if you follow the documentation, but direct changes will be overwritten in the future.