Edit front? (new application->menu->forms) - how to backup app?

ismaelDev

Hi Staff, together with congratulate you all, I read the 3.10 update and I loved it, you improved the filter options I can set unlimited options, among others improvements, well... Now I would like to know What is the best option for what I want to do:

I need to change the 'ticket' form(image below)

Now if I do some futures updates in the original ticket application I don´t want to lose those changes, I just find that there is a "form" called "ticket" that is shown above when I want to edit the front,

1) Would you please tell me how can I replace the ticket form shown with a "my_example_ticket" form? I watched your video tutorials yesterday and I just created an application that is built on "lsw_tickets" so I can do a copy of the menu, and I created a form called "my_example_ticket" that is a copy of lsw_tickets -> form -> "ticket",

2) I also have a problem when I create the menu, because I want to add tab, everything is ok for the tab "admin" (copy of ticket -> admin), but when I add another tab called agent (copy of ticket -> agent) and I try to save changes, I got this error that I don't understand so much yet

3) Finally, when I successfully change the forms, how can I do a backup for that new application?

Happy friday!!

gabriel

Your approach is generally correct, though I would advice against it in the case of REI3 Tickets. It´s the most complex app that we make publicly available and just replacing the ticket form will not be enough.

A majority of other forms in REI3 Tickets refer to the ticket form and you would have to replace half the app, just to point to your version of the ticket form.

You can generally extent most apps, including the ones we make available. But REI3 Tickets is on another level and very inter-connected. If you still want to continue, here are the answers to your questions:

You will have to copy all forms that refer to the ticket form and change the Open form actions so that they point to your form instead.
This looks like a bug. Apparently an ID is not reset when copying menu entries with specific settings. We´ll have a look at that for the next patch release. In the meantime, you would need to manually create these entries.
The same as for any other app: Export it.

I am sorry, that I cannot be more helpful. While we support replacing parts of applications with custom apps, the system is very basic. I´d like to work on this myself, to make it more straightforward to replace individual forms or other entities. But it´s not been a big priority so far.

If you have the need for new features or changes to REI3 Tickets, you could let us know and we would check, if it would make sense to add it to the standard.