Auto Refresh / Logout-In

Zanders

Both myself and my secretary (admittedly less so on my account) seem to be getting kicked out periodically. I seem to get it a lot less and more often it happens if I am reading something and don't type for a while. But I have witnessed on her screen she will be updating a task with notes and it will refresh/log out and back in and all the note is gone. I have set her account as admin, etc to try and mimic mine but it still happens.

lsw-fabian

Sounds you are using REI3 behind a proxy.
If so, maybe https://community.rei3.de/d/196-running-rei-behind-an-apache2-reverse-proxy will help you 🙂

gabriel

The linked post is very technical and about a specific config for apache2, which might not be what you are running.

Regardless of your setup, you need to make sure that websocket connections are not disconnected by your proxy - see here for the full explanation.

Zanders

location /socket.io/ {

Forward requests to your REI3 instance

proxy_pass https://10.3.1.127/socket.io/;
proxy_http_version 1.1;

# Ensure proper handling of WebSocket upgrade requests
proxy_set_header    Upgrade $http_upgrade;
proxy_set_header    Connection "upgrade";
proxy_set_header    Host $host;

# Increase timeouts for long-lived websocket connections
proxy_read_timeout  86400;
proxy_send_timeout  86400;

# Disable buffering for realtime data
proxy_buffering     off;

# If your REI3 uses a self-signed certificate, disable SSL verification:
proxy_ssl_verify    off;

}

gabriel

As there are many proxy products, troubleshooting your configuration is not gonna be simple.

I´ve used the search feature of the forum system and found another post, where they seem to have the same configuration syntax - which might mean they are using the same product. https://community.rei3.de/d/53-stuck-on-waiting-for-server-connection/13

In case this is not helpful, what proxy are you using?

Zanders

I have used this in my code and it didn't seem to fix the auto refreshing. my proxy is Nginx with NPM (Nginx proxy manager) sitting on top.

with the code attached before.

`location /socket.io/ {

Forward requests to your REI3 instance

proxy_pass https://<serverhere>/socket.io/;
proxy_http_version 1.1;

# Ensure proper handling of WebSocket upgrade requests
proxy_set_header    Upgrade $http_upgrade;
proxy_set_header    Connection "upgrade";
proxy_set_header    Host $host;

# Increase timeouts for long-lived websocket connections
proxy_read_timeout  86400;
proxy_send_timeout  86400;

# Disable buffering for realtime data
proxy_buffering     off;

# If your REI3 uses a self-signed certificate, disable SSL verification:
proxy_ssl_verify    off;

gabriel

I cannot test this unfortunately.

But from the other post, it appears the option include proxy_params is important. Did you try that option?