Downloading csv files from the production server

jorgecsilva

Hi, in my development environment, I'm downloading the csv exports without issues. However, in the production server I have this error:

It is a ubuntu server, with a nginx reverse-proxy. Do you have any clue? Thanks!

gabriel

Just the regular go-tos:

Check the logs in the admin panel of r3.
Check if your SSL certificates are valid/trusted.
Check if your proxy attempts to block the download.
Check whether your browser might block the download - the error message does not suggest it, but I would test it with another browser just to be sure.

jorgecsilva

I guess it is the my nginx configuration, but i'm still unable to find the problem. I'll keep trying. Thanks!

gabriel

We can have a look together if you like - we would need to charge for the time though.
If you are interested, let us know :)

In any case, I hope you get a quick resolution to your issue.

gabriel

Short update in case its still relevant or somebody stumbles over this post:
Yesterday I had a call with a customer who also used nginx as proxy and had the same issue.

We found that the nginx default request URL length was too short to allow for the download request that REI3 does for CSV files.

After setting the nginx setting large_client_header_buffers 12 64k;, we could successfully export CSV files.

Nginx is by default setup for websites, REI3 is a complex application and CSV downloads require a lot of parameters that can apparently easily exceed the default URL length nginx uses.