failed to retrieve from 'IMAP EMAIL ACCOUNT', EOF

DeJesus

Testing retrieve email locally and i am getting this error.

Testing in windows 10

lsw-fabian

have you checked that things like port and password are fine? You could increase the mail log inside REI3 to get more information about it.

DeJesus

How can i increase the mail log?

lsw-fabian

Logs / Settings / Mail -> Set to Everything and press save. Then try to get mails again.

DeJesus

I have been trying for a while to get the tickets module to work in my local dev machine so i can start doing some mods, not able to get a single email to ticket. I like this application and this is the excuse to have it and learn it because of the tickets module. I am frustrated

DeJesus

I tried windows version and docker version in linux ubuntu

DeJesus

this things settings like adding an IMAP inbox account should be easy and straight forward to accomplished.

DeJesus

OSTICKET does not have the power or technology that REI3 has but osticket everything is straight forward and this is something you need to beat. REI3 is a great application

gabriel

To provide further assistance, please follow @fabian adviced steps and check your logs.
If your logs do not provide any helpful hints, please share your mail configuration and which hoster you are trying to connect to.

I´ve connected to dozens of mail hosters, for myself and for corporate clients. When there were connections errors, there has always been a reason for it.